At SolidReturn Lda, along with our affiliates ("SolidReturn," "we," "our," or "us"), we hold your privacy in the highest regard and are fully committed to safeguarding any information we collect from you or about you. This Privacy Policy outlines our practices concerning Personal Information when you engage with our website, applications, and services (collectively referred to as "Services"). It is important to note that this Privacy Policy does not apply to content processed on behalf of our business customers, such as our API, which is governed by our customer agreements governing access to and use of these services.
We collect Personal Information in the following ways:
a) Personal Information You Provide:
Account Information: When you create an account with us, we gather information associated with your account, which includes your name, contact details, account credentials, and transaction history (referred to as "Account Information").
User Content: As you utilize our Services, we collect Personal Information included in the input, file uploads, or feedback you provide to our Services ("Content").
Communication Information: If you get in touch with us, we collect your name, contact information, and the contents of any messages you send ("Communication Information").
Social Media Information: We maintain a presence on social media platforms such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you engage with our social media pages, we may collect Personal Information that you choose to share with us, such as your contact details (collectively referred to as "Social Information"). Additionally, the companies hosting our social media pages may provide us with aggregate information and analytics regarding our social media activities.
b) Personal Information We Automatically Receive from Your Use of the Services:
Log Data: This comprises information automatically transmitted by your browser when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our website.
Usage Data: We may automatically collect information about your usage of the Services, such as the types of content you view or engage with, the features you use, and the actions you take. This also includes your time zone, country, access dates and times, user agent and version, type of computer or mobile device, and your computer connection.
Device Information: This category encompasses the name of the device, operating system, device identifiers, and browser you are using. The information collected may vary depending on the type of device and its settings.
Cookies: We utilize cookies to operate and manage our Services while enhancing your overall experience. A "cookie" is a piece of data sent to your browser by a website you visit. You have the option to configure your browser to accept all cookies, reject all cookies, or receive notifications when a cookie is offered. However, declining a cookie may, in some cases, limit your ability to use a website or negatively affect its display or functionality. For further details on cookies, please visit the "All About Cookies" website.
Analytics: We may use various online analytics tools that use cookies to help us analyze user interactions with our Services and improve your experience while using them.
We may use Personal Information for the following purposes:
To Provide, Administer, Maintain, and Analyze the Services: We utilize your Personal Information to deliver, manage, maintain, and analyze the functionality of our Services.
To Improve Our Services and Conduct Research: Your data aids us in enhancing our Services and conducting research to continually refine our offerings.
To Communicate with You: We may use your Personal Information to engage in communication with you, including responding to inquiries, providing updates, and delivering important notifications.
To Develop New Programs and Services: Your information may be employed to facilitate the creation of new programs and services that align with your needs and preferences.
To Prevent Fraud, Criminal Activity, or Misuses of Our Services: We process your Personal Information to identify and mitigate fraudulent activities, criminal behavior, or improper use of our Services, thus ensuring the security of our IT systems, architecture, and networks.
To Carry Out Business Transfers: In the event of mergers, acquisitions, or other business transfers, your Personal Information may be transferred as part of these transactions.
To Comply with Legal Obligations and Legal Processes: We may use your information to adhere to legal obligations and processes, protecting our rights, privacy, safety, property, and those of our affiliates, you, or other third parties.
Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information to render it unidentifiable and then utilize this information for various purposes, including analyzing the effectiveness of our Services, improving and enhancing features, conducting research, and similar functions. Furthermore, we may periodically analyze the general behavior and characteristics of our Services' users and may share aggregated information, such as general user statistics, with third parties, publish such aggregated information, or make it publicly available. We may collect aggregated information through the Services, cookies, and other methods described in this Privacy Policy. De-identified information will be maintained and utilized in an anonymous or de-identified manner, and we will refrain from any attempts to re-identify this information, unless required by law.
Please note: As mentioned above, the Content you provide us may also be used to improve our Services, such as training the models for our AI services.
In certain circumstances, we may provide your Personal Information to third parties without further notice to you, except where required by law:
Vendors and Service Providers: To support our operational needs and facilitate specific services and functions, we may disclose Personal Information to vendors and service providers. These may include hosting services, cloud services, information technology service providers, email communication software providers, web analytics services, and others. These third parties will access, process, or store Personal Information strictly for the purpose of performing their duties on our behalf, following our instructions.
Business Transfers: In the event of strategic transactions such as reorganization, bankruptcy, receivership, or a transition of services to another provider (collectively referred to as a "Transaction"), your Personal Information and other relevant data may be shared during the diligence process with counterparties and other parties involved in the Transaction. This information may also be transferred to a successor or affiliated entity as part of the Transaction, along with other assets.
Legal Requirements: We may share your Personal Information, including information regarding your interactions with our Services, with government authorities, industry peers, or other third parties under the following circumstances:
When required by law or in the sincere belief that such action is necessary to fulfill a legal obligation.
To protect and defend our rights or property.
If, in our sole discretion, we determine a violation of our terms, policies, or the law.
To detect or prevent fraud or other unlawful activities.
To safeguard the safety, security, and integrity of our products, employees, users, the public, or against legal liability.
Affiliates: We may disclose Personal Information to our affiliates, which refers to entities that either control, are controlled by, or are under common control with SolidReturn. Our affiliates will use the shared Personal Information in a manner consistent with the principles outlined in this Privacy Policy.
Depending on your location, individuals in the EEA, the UK, and worldwide may have certain statutory rights in relation to their Personal Information. These rights may include:
Access: You have the right to access your Personal Information and receive information regarding how it is processed.
Deletion: You can request the deletion of your Personal Information from our records.
Rectification: You have the right to rectify or update your Personal Information to ensure its accuracy.
Data Portability: You may request the transfer of your Personal Information to a third party, where applicable.
Restriction: You can request restrictions on how we process your Personal Information.
Consent Withdrawal: If we rely on consent as the legal basis for processing your data, you have the right to withdraw your consent at any time.
Objection: You may object to how we process your Personal Information.
Complaint: You have the right to lodge a complaint with your local data protection authority.
You can exercise some of these rights through your SolidReturn account. If you encounter any difficulties in exercising your rights through your account, please feel free to send your request to support@solidreturn.dev. We are here to assist you with any inquiries or requests related to your Personal Information.
The following table provides details about the categories of Personal Information we collect and how we disclose this information. You can find more about the Personal Information we collect in the "Personal information we collect" section above, how we use Personal Information in the "How we use personal information" section above, and how we retain Personal Information in the "Security and Retention" section below.
| Category of Personal Information | Disclosure of Personal Information |
|---|---|
| Identifiers , such as your name, contact details, IP address, and other device identifiers | We disclose this information to our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions. |
| Commercial Information , such as your transaction history | We disclose this information to our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions. |
| Network Activity Information , such as Content and how you interact with our Services | We disclose this information to our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions. |
| Geolocation Data | We disclose this information to our affiliates, vendors, service providers, law enforcement, and parties involved in Transactions. |
| Your account login credentials and payment card information (Sensitive Personal Information) | We disclose this information to law enforcement and parties involved in Transactions. |
Privacy Rights:
- Right to Information: You have the right to know about our processing of your Personal Information, including the specific pieces of Personal Information collected from you.
- Right to Deletion: You can request the deletion of your Personal Information.
- Right to Correction: You have the right to correct your Personal Information.
- Right to Correction: You have the right to correct your Personal Information.
- Right to Non-Discrimination: You have the right to be free from discrimination related to the exercise of any of your privacy rights.
We do not "sell" Personal Information or "share" Personal Information for cross-contextual behavioral advertising, as defined under applicable local law. We also do not process sensitive Personal Information for the purposes of inferring characteristics about a consumer.
Exercising Your Rights:
To exercise your privacy rights described in this section, please submit a request to support@solidreturn.com.
Verification:
To protect your Personal Information from unauthorized access, changes, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. Failure to verify your identity may result in an inability to honor your request.
Authorized Agents:
You may also submit a rights request through an authorized agent. In such cases, the agent must provide signed written permission to act on your behalf. You may also be required to independently verify your identity and submit proof of residency. Authorized agent requests can be submitted to support@solidreturn.dev.
Appeals:
Depending on your jurisdiction, you may have the right to appeal a decision related to your rights under applicable local law. To file an appeal, please send your request to support@solidreturn.dev.
Our Service is not intended for individuals under the age of 13. SolidReturn does not knowingly collect Personal Information from children under the age of 13. If you believe that a child under the age of 13 has provided Personal Information to SolidReturn through our Service, please contact us at support@solidreturn.dev. We take such reports seriously and will promptly investigate and, if warranted, remove the Personal Information from our systems.
If you are 13 years of age or older but under 18, please be aware that you must obtain consent from your parent or legal guardian to use our Services. It is essential that both children and their parents or guardians understand the privacy implications and adhere to our terms and guidelines.
The Service may include links to websites and services operated and managed by third parties, including social media platforms (“Third Party Sites”). Please be aware that any information you provide or share on Third Party Sites is subject to the specific privacy policies and terms of service of those Third Party Sites, and not governed by this Privacy Policy.
SolidReturn provides these links for your convenience and does not imply endorsement or review of these Third Party Sites. We encourage you to directly contact Third Party Sites to learn about their privacy practices and policies. Your interactions with such sites are at your discretion and under their respective terms and conditions.
We take diligent steps to safeguard your Personal Information using commercially reasonable technical, administrative, and organizational measures to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction, both online and offline. While we employ these measures to enhance the security of your information, it's important to acknowledge that no internet or email transmission can ever be entirely secure or free from errors. Specifically, please be aware that emails sent to or from us may not be fully secure. Therefore, we urge you to exercise discretion when determining the information you choose to send to us via the Service or email. Furthermore, it's essential to recognize that we cannot be held responsible for the circumvention of any privacy settings or security measures on the Service or third-party websites.
We retain your Personal Information only for the duration necessary to provide our Service to you and for other legitimate business purposes. These purposes include dispute resolution, maintaining safety and security, and complying with our legal obligations. The duration of retention for Personal Information depends on various factors, including the quantity, nature, and sensitivity of the data, the potential risk of unauthorized access or disclosure, our intended use of the information, and applicable legal requirements. We ensure that your information is retained in accordance with established retention policies to meet the aforementioned objectives.
Data Processing and Storage Location: By using our Service, you acknowledge and understand that your Personal Information will be processed and stored within our facilities and servers located in the European Union (EU). Additionally, it may be shared with our service providers and affiliates in various jurisdictions.
For EEA, UK, or Swiss Users:
Legal Basis for Processing: Our legal grounds for processing your Personal Information include:
Performance of a Contract: We process Account Information, Content, and Technical Information to provide and maintain our Services. These data elements are essential for the delivery of our Services. If you opt not to provide this information, it may affect our ability to provide you with our Services.
Legitimate Interests: We process Account Information, Content, Social Information, and Technical Information based on our legitimate interests, which encompass safeguarding our Services against misuse, fraud, and security threats, as well as enhancing, developing, or promoting our Services. This may also include training our models. For instructions on opting out of your information being used to train our models, please refer to our [opt-out guide](insert link).
Consent: We seek your explicit consent when we process your Personal Information for a specific purpose, which we clearly communicate to you. You have the right to withdraw your consent at any time.
Compliance with Legal Obligations: We use your Personal Information to comply with applicable laws and to protect the rights, safety, and property of ourselves, our affiliates, our users, or other third parties.
Data Transfers: When necessary, we employ suitable safeguards for transferring Personal Information from the EEA, Switzerland, and the UK. We exclusively transfer Personal Information in compliance with legally sanctioned transfer mechanisms. For detailed information on the safeguards in place and to request a copy of these measures, kindly reach out to us using the contact details provided below.
Data Controller: In accordance with the UK and EU General Data Protection Regulation 2018, the data controller for your information is SolidReturn Lda, with a registered address at Rua 5 Outubro Nº 83 1 Dto B, 2090-052 Almeirm, Portugal.
Data Protection Officer: Should you have any queries or concerns regarding the processing of your Personal Information, please feel free to contact our data protection officer at support@solidreturn.dev.
We may periodically update this Privacy Policy to reflect changes in our practices and to ensure compliance with evolving legal requirements. When we make revisions, we will publish an updated version on this page. In specific circumstances where applicable law demands a different form of notification, we will abide by such legal requirements. We encourage you to revisit this page regularly to stay informed about any modifications to our Privacy Policy. Your continued use of our Services following any updates to this Privacy Policy signifies your acceptance of these changes.
If you have any questions or concerns that have not been addressed in this Privacy Policy, please feel free to reach out to us at support@solidreturn.dev. We are here to assist you.